This site is not a medical site. The advice, properties, information, recommendations and indications are provided for information purposes only.

Our advice is certainly not a substitute for medical advice.

Under no circumstances does the information given on our site constitute a prescription or a medicine for treatment. Only your doctor can make a precise diagnosis and prescribe the use of a medicine.

We cannot be held responsible for the inappropriate use of our products.

GENERAL CONDITIONS OF SALE

www.bluethunderbird.com is operated by Blue Thunderbird (defined as BT), with registered office at 8 Varenslaan, 1820 Steenokkerzeel, Belgium, registered with the Crossroads Bank for Enterprises under number 0753.690.988, with VAT number BE0753.690.988, contact: info@bluethunderbird.com

The present general conditions of sale apply at the time of the order, to all orders placed via the website www.bluethunderbird.com with the company Blue Thunderbird sprl. You declare that you have read and accepted the terms of sale as well as the rights and obligations arising from them before placing your order. The validation of your order therefore implies acceptance of the current sales conditions.

Failure by a customer to comply with its obligations under these terms of sale may result in the suspension or termination of its account, without prejudice to any damages that may be sought by Blue Thunderbird.

All our deliveries, services and offers are exclusively governed by the present terms of sale.

Blue Thunderbird reserves the right to adapt or modify at any time the present terms of sale. The only version of the conditions of sale applicable to any sale is the one appearing online on the website www.bluethunderbird.com at the time of the order.

REFUND POLICY

If any products are damaged or missing, they will be replaced within 14 working days of receipt of your return package. It is essential that you send us photographs of the shipping box at the time of receipt of the package, along with the damaged product. The return costs will be charged to the customer.

For all returns, please send your package to Blue Thunderbird Varenslaan 8 – 1820 Steenokkerzeel – Belgium

Products that should not have been properly received must be returned to us in new condition and in their original, unused packaging, otherwise the refund cannot be made.

Refunds can only be made if the sender is correctly identified: name, surname, email, telephone, address, order number.

A confirmation email will be sent to you as soon as your refund is approved.

SITE, ACCESSIBILITY AND CONDITIONS OF USE OF THE SITE

www.bluethunderbird.com is an e-commerce website managed by Blue Thunderbird sprl.

The site is accessible to all users of the Internet network at any time of the day, except for interruptions, involuntary or set up by Blue Thunderbird or its service providers, for the needs of its maintenance or security or cases of force majeure. Blue Thunderbird cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the site.

Blue Thunderbird does not guarantee that the site is error free, nor that the site will operate without failure or interruption. Blue Thunderbird cannot be held responsible for data transmission, connection or network unavailability problems.

The www.bluethunderbird.com website is hosted by Offshore Solutions Informatiques.

By purchasing on the site, you represent and warrant to Blue Thunderbird that you are of legal age and have the legal capacity to contract.

During your purchase, you agree to provide accurate and complete information about yourself.

You agree to refrain from any disruption and any use of the site, going beyond a simple online consultation, of the data contained on this site.

Blue Thunderbird may refuse a sale at any time, for any reason, in its sole discretion.

Blue Thunderbird cannot be held responsible for missing stock.

CONSULTATION OF THE CONTRACTUAL PROVISIONS

You can consult these terms and conditions of sale at any time on our website www.bluethunderbird.com. You can print this document.

Your order confirmation contains your order details as well as a link to these terms and conditions.

Your order data is stored in our system. We offer each customer access to their own password-protected customer account (click on “my account”).

Once your customer account has been created, you can find out about past, current or recently dispatched orders and manage and save your personal information (postal address, telephone number, bank details). You agree to keep your customer account access data confidential and in particular not to disclose it to third parties.

We reserve the right to adapt or modify at any time and without notice the present conditions of sale. In this case, the adaptations or modifications will be applicable to all orders placed after the publication of the modified conditions of sale on the site where you make your purchase.

PRICE AND PAYMENT

The prices of our Products are quoted in Euros, including all taxes, but excluding processing, customs and shipping costs, the amount of which will be invoiced in addition to the price of the Products, and which will be indicated to you at the time of final validation of the order.

The tax applied corresponds to the Value Added Tax in force in Belgium, with the exception of orders placed by customers domiciled in France for which the tax applied corresponds to the Value Added Tax in force in France.

We reserve the right to modify the prices at any time, however the products will be invoiced on the basis of the prices in force at the time the order is placed.

At the end of the ordering process, the following payment methods may be offered to you to pay for your purchases on the e-commerce site www.bluethunderbird.com:

– the secure payment systems bank transfer, PayPal (soon)

Whatever the method of payment you choose, any payment will be considered as final only after effective and complete collection of the sums by Blue Thunderbird. We do not take in charge the costs related to payments from countries outside Belgium.

AVAILABILITY OF PRODUCTS

The Products are all goods offered for sale by Blue Thunderbird on its website www.bluethunderbird.com.

The Products offered by Blue Thunderbird comply with the Belgian legislation in force and the standards applicable in Belgium.

Blue Thunderbird makes every effort to ensure that the photographic images accurately represent the products offered for sale. Each product is detailed by a description proposing to know its main characteristics. In the event of an obvious error between the characteristics of the product and its representation, the buyer will have the right to return it and request a refund in accordance with our sales policy.

The offers of Products are valid within the limits of available stocks. In case of unavailability of the product, we will inform you by e-mail as soon as possible and propose the cancellation of your order. In the event of cancellation of the order, the sums you have already paid will be reimbursed to you within thirty days of the cancellation of the order.

CONTRACT OF SALE

Contracts are concluded in French on the Blue Thunderbird website.

After selecting the desired product(s), by clicking on the “ADD TO BASKET” icon, you will have the opportunity to modify and confirm your shopping basket and then click on the “SECURE PAYMENT” icon, the order then becomes final.

You fill in the order form. You will then be asked to click on the “DELIVERY” icon. You will then be informed of the amount of the shipping costs and will validate your agreement by clicking on the icon “Proceed to payment”. The contract will be concluded when you click on the button allowing you to confirm your order after having viewed the details of your order and in particular its total price and having had the opportunity to correct any errors. We will acknowledge receipt of your order by an order confirmation sent automatically by e-mail to the e-mail address you have indicated.

Any order placed implies your acceptance of the prices and descriptions of the products you have placed in the shopping cart.

DELIVERY

Blue Thunderbird offers delivery for all orders over 100 euros in Belgium and France.

We commit ourselves to deliver the goods ordered on the website www.bluethunderbird.com as soon as possible after the reception of your payment. The approximate delivery time is 5 to 8 working days.

For Belgium and France, we offer delivery via La Poste or Mondial Relay. The delivery time depends on the country of shipment.

Currently, we only deliver orders with a total weight of 2kg or less.

The Products ordered will be sent to the address you have indicated during the ordering process. We are not responsible for any delays in delivery caused by you providing an incorrect or incomplete address or for delays caused by force majeure.

We undertake to deliver the goods ordered on the website www.bluethunderbird.com as soon as possible after receipt of your payment.

For a home delivery, if the recipient is absent at the time of the passage of our provider of transport, the parcel will be deposited in a point of withdrawal near the address of delivery. In this case, the customer will be able to collect the parcel within 10 days on presentation of an identity document and the delivery notice. At the end of this period, unclaimed packages will be returned to us. We decline all responsibility for delays in delivery caused by the absence of the recipient of the parcel or his failure to collect the parcel within the time limit set for this purpose.

If we are prevented from executing the contract by force majeure or an act of God as defined by Belgian jurisprudence or by an external cause, in particular a fault attributable to you, the delivery period shall be extended by operation of law according to the duration of the impediment. We will inform you by e-mail of the occurrence and end of such impediments. If the impediment lasts for more than six weeks, either party shall be entitled to withdraw from the contract without any right to compensation on our part.

RETURNS – RIGHT OF WITHDRAWAL

If, unfortunately, some of the products in your order do not meet your expectations, only those products that are damaged or missing at the time of receipt of the parcel will be replaced within 14 working days of receipt of the parcel.

The customer must send photos of the damaged products and the shipping box by email to info@bluethunderbird.com mentioning their order number.

For all returns, please send the goods to the following address: Blue Thunderbird bvba, 8, Varenslaan, 1820 Steenokkerzeel, Belgium.

The return costs are exclusively at your expense.

The goods must be returned to us in perfect condition for resale and in their original unopened and unused packaging and blister pack, failing which the refund cannot be made.

All packages for which no element allows the identification of the sender (name, first name, e-mail, address, order number) cannot be taken back.

In accordance with Article VI.47 of the Economic Law Code, customers have a period of fourteen days from receipt of the goods to exercise their right of withdrawal without having to give reasons or pay penalties. No right of withdrawal exists in particular for products made according to specific requests of the customer or which, due to their nature, cannot be sent back or are likely to deteriorate or expire quickly.

The withdrawal period shall be observed if you inform us of the exercise of the right of withdrawal within the period of fourteen days. The period is counted from the day of receipt of the products.

The notification of the exercise of the right of withdrawal can be sent to us by e-mail to info@bluethunderbird.com or by post to Blue Thunderbird bvba, 8 Varenslaan, 1820 Steenokkerzeel, Belgium.

In case of exercising the right of withdrawal within the period provided, the sums paid at the time of the order will be fully refunded by bank transfer depending on the method of payment used at the time of the online order and at the latest within thirty days following the date on which the right of withdrawal was exercised.

Returned packages take between 5 and 10 working days to be delivered to us after deposit. We advise you to keep your tracking numbers.

As soon as the package is received, our logistics department will process your package. You will receive an email to notify you when the refund has been approved.

CUSTOMER SERVICE

In the event of defects or non-conformity of the goods received, you can benefit from the legal guarantees provided for by the legislation in force by contacting us by e-mail: info@bluethunderbird.com.

We will examine your request as soon as possible and contact you after receiving the documents and/or your request or complaint. You can speed up the processing of your complaint by describing the problem as accurately as possible, and by sending us a copy of the invoice or by giving us the order references (order number, customer reference, etc.).

PROTECTION OF PERSONAL DATA AND COOKIES

Within the framework of the operation of the www.bluethunderbird.com website, the Blue Thunderbird company is likely to collect personal data. This data will be processed in accordance with the purposes set out at the time of collection. Any processing of personal data concerning you is carried out in compliance with the legal provisions applicable to the matter. In the following, we would like to inform you about the way in which we collect and use your data.

You can visit our online shop without providing any personal information. You remain anonymous throughout your visit and we cannot identify you at any time unless you log in with your user name and password.

We store the data you provide to us when you place an order. The collection and automated processing of this data about you is necessary for the management of your order and our commercial relations. It may be transmitted to companies that contribute to these relations such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, you have the right to access, rectify and object to the data concerning you at Blue Thunderbird, by writing, with proof of your identity, to Blue Thunderbird sprl, 8, Varenslaan, 1820 Steenokkerzeel, Belgium, or by e-mail to info@bluethunderbird.com.

INTELLECTUAL PROPERTY

The site www.bluethunderbird.com is a site protected by the law and regulations on intellectual property. Its content, including texts, illustrations, photographs, details and databases are strictly reserved under copyright and industrial property law.

The company names, trademarks and distinctive signs appearing on the www.bluethunderbird.com site are protected by Belgian and international law. Any use, reproduction, distribution or representation of all or part of one of the aforementioned signs without the express written authorisation of the owner concerned is prohibited.

DISPUTES

The contractual relationship between us and our consumer customers is exclusively subject to Belgian law.

In the event of a dispute concerning the interpretation, execution or validity of these general terms and conditions of sale, the Belgian courts shall have exclusive jurisdiction.

Date of last update: 22/09/20